Hardship support
Support for customers experiencing hardship

At MA Money, we understand that life can sometimes take unexpected turns. If you're experiencing financial hardship through a loss of job, downturn of your business, illness, natural disaster, or in some other way, we're here to help. We believe in supporting our customers through challenging times with compassion and flexibility.

How we can help

Our dedicated Hardship Team is ready to listen and provide tailored solutions based on your individual circumstances. As soon as you identify any difficulties with meeting your loan repayments, reach out to the team. We’ll talk through your situation to assess the best way we can support you, and work with you to find a solution that suits your needs.

We're here to support you

Your well-being is important to us. If you're facing financial hardship, don't hesitate to get in touch. Our priority is to help you find a way forward.

For immediate assistance, please call our dedicated Hardship Team on 1300 762 151 (option 4) or email us at hardship@mamoney.com.au.

You can also complete the form below. We are committed to standing by you and providing the support you need during these challenging times.

Additional Resources

We also encourage you to seek support from other resources available to you:

National Debt Helpline: Free financial counselling for individuals who may be experiencing financial difficulties or need assistance with managing their debt.

Department of Human Services: Assistance with government payments and services.

MoneySmart: Tools and resources to help you manage your money and make informed financial decisions.

Lifeline: 24/7 crisis support and suicide prevention services. Call 13 11 14 for immediate assistance.

Beyond Blue: Support for mental health and well-being. Call 1300 22 4636 for counselling and advice.

Still unsure of who to contact? Please complete our Hardship Enquiry Form below.
Thank you for getting in touch!
We appreciate you contacting us. One of our colleagues will get back in touch with you soon! Have a great day!
The MA Money Team
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