Support and FAQs

We take a flexible approach to lending, considering more than just your credit score. Use our Loan Finder tool to see if there’s a loan that suits your circumstances. Your mortgage broker can discuss your unique situation and whether an MA Money loan is right for you. We can also help you find a mortgage broker in your state if you don’t have one already.

Your borrowing capacity depends on factors like income, expenses, and the type of property you’re purchasing. Use our Loan Finder tool for a quick estimate or speak with your broker for personalised advice.

We provide loans for a wide range of situations, including buying a home, investing in property, refinancing, and loans for self-employed or non-resident borrowers. Check out our Loan Solutions page for more details.

Applications are submitted through your mortgage broker, who will work with us to tailor a loan solution that suits your needs. If you don’t have one, we can get help you get in touch with a mortgage broker.

The required documents vary based on your situation. For most customers, this includes proof of income, payslips, bank statements, identification, and details about your financial commitments. Self-employed customers may need alternative forms of income verification, such as Notice of Assessment, an accountant’s letter, Business Activity Statements or business bank statements.

MA Money has no annual fees on our loans, but there are other fees such as application fees, offset account fees, valuation fees, legal fees and discharge fees. Your broker can provide a detailed breakdown based on your loan.

Our interest rates vary depending on the loan type and your individual circumstances, such as whether the loan is for an owner-occupied or investment property, if you’re opting for interest-only repayments, or if you’ve had issues with missed payments. Your mortgage broker can provide you with detailed information tailored to your situation and help you explore the best options.

To update your personal or contact details, call our friendly Customer Support Team at 1300 762 151. For security reasons, we may require some verification before making changes.

We’ll notify you via email of any changes to your interest rate and repayment amount, so please ensure your contact details are up to date. Notifications will be sent in advance of any changes.

If you’re worried about a missed repayment, please email collections@mamoney.com.au as soon as possible or call 1300 762 151. We’re here to help and may be able to offer temporary support or solutions.

We always encourage our customers to speak with their broker about changes to their loan. If you are unable to contact your broker and need to speak with us directly, please call 1300 762 151.

If you have a complaint, please contact our Complaints Officer by e-mail: complaints@mamoney.com.au. If we cannot resolve your complaint, you may refer the complaint to the Australian Financial Complaints Authority (AFCA). External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.

You can manage your redraw and offset accounts via our Customer Loan Portal or by contacting Customer Support Team at 1300 762 151 for assistance.

Yes, you can apply for a variation or increase on your loan. Contact our Customer Support Team at 1300 762 151 to discuss your request and required documentation.

Loan statements are available through our Customer Loan Portal.

If you have additional questions, call our Customer Support Team at 1300 762 151 or email us at customerservice@mamoney.com.au. We’re here to assist with anything you need.