Feedback and
Internal dispute resolution scheme
If you have a complaint please contact our Complaints Officer by:
Mail: The Complaints Officer, Level 27, Brookfield Place, 10 Carrington Street, Sydney NSW 2000
Click here for IDR Policy
External dispute resolution scheme
If we cannot resolve your complaint, you may refer the complaint to the Australian Financial Complaints Authority (AFCA).
External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.