Privacy policy


This privacy policy (Policy) applies to personal information (including credit-related information) collected by MA Money Financial Services Pty Limited (ACN 639 174 315 Australian Credit License 522267) and its related businesses, referred to in this Policy as “MA Money”, “us”, “our” or “we”. It outlines how MA Money collects, holds, uses and discloses your personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles.

MA Money collects and handles your personal information in accordance with its legal obligations, including those under the Privacy Act and the Australian Privacy Principles contained in the Privacy Act. In addition, where MA Money handles credit-related information, it will be bound by Division 3 of Part IIIA of the Privacy Act and the Privacy (Credit Reporting) Code 2014.

This Policy describes how your personal information and, where applicable, credit-related information is collected, used, disclosed and held by MA Money.

Why we collect personal information

MA Money will collect and hold your personal information for the purposes of:

• assessing your application for products and services that we provide including your application for finance;

• providing products and services to you;

• managing and administering the products and services;

• establishing your identity;

• contacting you;

• managing our risk;

• letting you know about our other products and services; and

• complying with any legal or regulatory obligations imposed by regulators including those under anti-money laundering and counter-terrorism financing laws or laws relating to comprehensive consumer credit reporting.

Information we collect from you

We collect information about you and your interactions with us. The type of information collected from you includes information necessary for us to offer you products and provide financial services (including credit) to you. We may ask you to provide personal information to us including but not limited to:

• personal and contact details such as your name, phone number, residential or postal address, email address and date of birth;

• documentary evidence to verify your identity such as a certified copy of your driver's licence, passport, birth certificate, citizenship, marriage certificates or any other identification documents;

• Australian Governance related identifiers and identity documents such as your Tax File Number and country of tax residency;

• financial details such as details of your employment, income, assets, financial liabilities;

• information we need to provide our services to you such as your bank account details;

• transaction information about transactions you have made using our products and services;

• digital information from you electronically when you use our website or online services; and

• if you apply for credit related services or products, we will also collect credit-related information to assess your eligibility to be provided with finance.  Usually, credit-related information is exchanged between credit and finance providers and credit reporting bodies. Credit-related information means:

o Credit information, which is information which includes your identity; the type, terms and maximum amount of credit provided to you, including when that credit was provided and when it was repaid; repayment history information, financial hardship information (including information that any repayments are affected by a financial hardship arrangement),  default information (including overdue payments); payment information; new arrangement information; details of any serious credit infringements; court proceedings information; personal insolvency information and publicly available information; and

o Credit eligibility information, which is credit reporting information supplied to us by a credit reporting body, and any information that we derive from it.

If you are applying for credit related services or providing a guarantee, we may also collect the ages and number of your dependants and cohabitants, the length of time you have resided at your current address, your employment details, and proof of earnings and expenses.

We may seek and collect sensitive information about you (for example, information regarding your health or criminal record) with your consent, but only if that sensitive information relates directly to our ability to arrange or provide credit to you or manage the credit provided to you. Sensitive information is personal information that includes information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional associations or trade unions, sexual preferences, criminal record, or health.

Information we collect from others

MA Money may collect information about you in addition to what you voluntarily provide to us in order to comply with relevant laws and regulations.

We also collect information about you from other group entities and associated entities of our parent company, MA Financial Group Limited (ACN 142 008 428) (MA Financial Group). If you apply for credit, we may obtain a credit report from a credit reporting body. We may also collect information about you that has been made available by third parties who are permitted to provide your data. We may also collect credit-related information about you from credit reporting bodies and any other third party who associated with your application (e.g. landlords, next of kin, solicitor or accountant).

How personal information is collected?

The personal information we collect about you comes primarily from your account application forms, engagement letters or other product forms and through our ongoing communications with you. MA Money may collect information about you in addition to what you voluntarily provide to us from you or other sources such as government and law enforcement agencies, our contracted service providers or other third parties, in order to comply with relevant laws and regulations.

Wherever there is a legal requirement for us to ask for information about you, we will inform you of the obligation and the consequences of not giving us the requested information. For example, in addition to obtaining personal information from you when you acquire a new product or service from us, we will need to obtain certain documentary evidence from you as to your identity. Such evidence may include items such as a certified copy of your driver’s licence, passport, birth certificate or other identification documents. We may also collect your personal information by using electronic verification services or searching publicly available sources of information such as public registers.

We will not collect any personal information about you except where you have knowingly provided that information to us or where we believe that you have authorised a third party to provide that information to us. Any information collected from publicly available sources will be protected in the same way as the information you voluntarily disclose.

If you provide personal information to us about someone else, you must ensure that you are entitled to disclose that information to us, that the other person has consented to you providing us with the information, and that we can collect, use and disclose that information as set out in this Policy without having to take any further steps required under law (such as obtaining consent directly from that person).  This means that if you provide us with personal information about someone else, you must make sure that the individual concerned understands the matters set out in this Policy and has provided their consent to be bound by this Policy.

Can you deal with us anonymously?

In most circumstances, it will be necessary for us to identify you in order to successfully do business with you.  However, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information (for example, if you make general inquiries about interest rates or current promotional offers).

In general, you can visit our website without telling us who you are or revealing any personal information about yourself. Our web servers collect the domain names, not the email addresses, of visitors.  However, there are parts of our website where we may need to collect personal information from you for a specific purpose, such as to provide you with certain information you request.  We do this through the use of online forms, emails, or other communication methods (e.g. over the telephone or by mail).

How do we use and disclose your personal information?

We only use and hold your personal information:

• for the purpose of providing you with the financial service or products you have sought from us and reasonably related secondary purpose;

• if you are applying for employment with us through our website or otherwise, to assess, process and manage your application for employment;

• to handle any complaints that you may have;

• to notify you about new features, services and products we offer;

• to develop new features, products and services;

• to improve and personalise our website for you, or improve our products or services;

• to conduct research for our own internal purposes;

• any other purpose permitted under the Privacy Act;

• any other purpose you have consented to; and

• any other permitted purpose set out in this Policy such as direct marketing.

We may also aggregate the personal information that we collect for reporting and statistical purposes and to help us improve our website.  If we disclose any aggregated information to a third party, the information will be de-identified and will not contain any personally identifiable information.

The types of external organisations which we often disclose your personal information include:

• any organisations involved in providing, managing or administering our products or services such as settlement agents, custodians, external dispute resolution services or credit reporting bodies;

• any person who represents you, such as your nominated financial adviser, broker, lawyer, guardian, persons holding power or attorney, accountant or other intermediary;

• any fund administrator and custodian where you have invested in one of our managed funds;

• any financial institution who holds an account for you;

• any professional advisers appointed by us;

• to us for the purposes of due diligence that we may perform before providing products and services to you such as used or marketed by us, including, businesses that may have referred you to us; and

• other MA Financial Group associated entities located globally.

You consent to us disclosing your information to such entities (and allowing such entities to use your personal information to provide their services) without obtaining your consent on a case-by-case basis.

If you are applying for credit, we will also exchange your personal and credit-related information with:

• any suppliers or dealers of items that are the subject of a credit application;

• introducers, credit representatives, referrers and any other person associated with the lodgement of any credit application. This includes funders and related service providers that assist in the processing of your application and the management of your credit;

• any law firm representing you, service providers and associate rewards program providers;

• your referrers, past and present employers and credit reporting bodies in order to satisfy our obligations under the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth) to identify you;

• other guarantors or borrowers (if more than one);

• borrowers or prospective borrowers, including in relation to any credit you guarantee or propose to guarantee;

• investors, agents or advisers, trustees, rating agencies or any entity that has an interest in your finance or our business; and/ or

• anyone where you have provided us consent.

Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that:

(a) the person or organisation has a commitment to protecting your personal information at least equal to our commitment; or

(b) you have consented to us making the disclosure.

We may also disclose your personal information where it is:

• necessary to provide our products or services to you or undertake operations relating to these products and services (such as to our employees, business partners, suppliers and service providers, professional advisers);

• to carry out promotions or other activities you have requested or for direct marketing purposes (unless you have opted-out of direct marketing communications);

• debt collectors;

• required by law (such as to the Australian Securities and Investments Commission or AUSTRAC);

• required by the relevant operating exchange such as ASX or Chi-X under the respective market operating rules and that information may be used by the market for its purposes (for example, in the course of compliance activities);

• authorised by law (such as where we are obliged to disclose information in the public interest or to protect our interests);

• necessary in discharging obligations (such as to foreign governments for the purposes of foreign taxation);

• required to assist in law enforcement (such as to a police force);

• any successors in title to our business (including new business partners or owners; and

• with your consent (express or implied), other entities.

The above entities may in turn disclose your personal information to other entities as described in their respective privacy policies or notices.

Direct marketing

From time to time, we may also use your personal information to tell you about products and services we think may be of interest and value to you, changes to our organisation, or new products or services being offered by us or any company with which we are associated.

We may contact you by various means, including by mail, telephone, email, SMS or other electronic means such as through social media or targeted advertising through our website or online services.

If you do not want to receive direct marketing from us, you can opt-out by contacting us using the contact details at the end of this Policy. If we are sending you direct marketing by email, you may also use the unsubscribe function.  We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.

Credit-related information

We exchange credit-related information for the purposes of assessing your application for finance and managing that finance.  If you propose to be a guarantor, one of our checks may involve obtaining a credit report about you.

The credit-related information we hold about you may be held by us in electronic form on our secure servers and may also be held in paper form.  We may use cloud storage to store this credit-related information.  The cloud storage and the IT servers may be located outside Australia.

When we obtain credit eligibility information from a credit reporting body about you, we may also seek publicly available information and information about any serious credit infringement that you may have committed.

We may disclose your credit-related information to overseas entities that provide support functions to us (including to entities located in United States, Europe and the Asia Pacific region (including, but not limited to, China, Hong Kong, the Philippines and Singapore)).  You may obtain more information about these entities by contacting us.  If we disclose your credit-related information to entities that are located overseas, we ensure that appropriate data handling and security arrangements are in place.

Notifiable matters

The law requires us to advise you of ‘notifiable matters’ in relation to how we may use your credit-related information.  You may request to have these notifiable matters (and this policy) provided to you in an alternative form.

We exchange your credit-related information with credit reporting bodies.  We use the credit-related information that we exchange with credit reporting bodies to confirm your identity, assess your creditworthiness, assess your application for finance or your capacity to be a guarantor, and manage your finance.

The information we may exchange with credit reporting bodies includes your identification details, what type of loans you have, how much you have borrowed, whether or not you have met your loan payment obligations, whether you have entered into a financial hardship arrangement (either with us or some other third party), and if you have committed a serious credit infringement (such as fraud).

If you fail to meet your payment obligations in relation to any finance that we have provided or arranged, or if you have committed a serious credit infringement, we may disclose this information to a credit reporting body.

You have the right to request access to the credit-related information that we hold about you and make a request for us to correct that credit-related information if needed.  See ‘Access to and correction of your personal and credit-related information’ below for further information.

Sometimes your credit-related information will be used by credit reporting bodies for the purposes of ‘pre-screening’ credit offers on the request of other credit providers.  You can contact the credit reporting bodies at any time to request that your credit-related information is not used in this way.

You may contact the credit reporting bodies to advise them that you believe that you may have been a victim of fraud.  Credit reporting bodies must not use or disclose your credit-related information for a period of 21 days after you notify them that you may have been a victim of fraud.  You can contact any of the following credit reporting bodies for more information:

• Equifax Pty Limited – – contact on 13 83 32; see privacy policy at;

Security of Collected Information

We will take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We may store your personal information in different forms including in hardcopy and electronic form.

We have implemented policies, procedures and systems to keep your personal information secure.  In addition, we limit access to the personal information we hold to employees with a legitimate need to use it consistent with the purpose for which the information was collected, for any other matters related to that purpose that you would reasonably expect and other permitted purposes set out in this Policy such as direct marketing.  

When your personal information is no longer required, we will take reasonable steps to destroy, delete or de-identify your personal information in a secure manner.  However, we may sometimes be required by law to retain certain information, for example, under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) or the Archives Act 1983 (Cth).


This Policy applies to your use of our website and mobile or tablet applications and any personal information that you may provide to us via our website.  

When you visit our website, we and/or our contractors may collect information about you which may include personal information (which will be or is de-identified) such as:

• the date and time you visited our website;

• the pages you viewed, how long you viewed those pages and your browsing behaviour;

• how you navigated and interacted with our website (including whether you completed any application forms);

• general location information;

• information about the device you used to visit our website; and

• the IP address automatically assigned by your Internet Service Provider to the device you used to visit our website.

We use this information (i) to personalise the content of the website for you (e.g. make it easier to log in, maintain a shopping basket for your orders and access information about your account) and (ii) for system administration, preparation of statistics on the use of our website and to improve our website’s content. This information may also be used for the purposes of targeted advertising based on your online behavioural profile.

We collect this information by using cookies (and other similar technology) which are small amounts of information which we may store on your computer which collect information about your web browser.  Cookies in themselves do not identify the individual user, just the computer used.  Allowing us to create a cookie does not give us access to the rest of your computer and we will not use cookies to track your online activity once you leave our site.  Cookies are read only by the server that placed them and are unable to execute any code or virus. You are able to configure your security settings to accept or reject requests to place a cookie on your computer.

Our website may contain links to other websites which are outside our control and are not covered by this Policy.  If you access other websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their privacy policy which may differ from ours.

Social Media

We compile and categorise a list of our followers on social media platforms.  We also receive reports on what our followers have posted publicly on their social media platforms.

In addition to the above, we also receive aggregate, non-personalised statistics on our coverage in social media.

Cross-border disclosure

Depending on the type of service or product we provide to you, your personal information may be disclosed to our associated entities, contractors and unaffiliated service providers located in other overseas jurisdictions such as the United States, Europe and the Asia Pacific region (including, but not limited to, China, Hong Kong, the Philippines and Singapore). The overseas jurisdictions that your personal information is subject to cross border disclosure may change from time to time.

Where MA Money discloses your personal information to an overseas recipient, MA Money will take reasonable steps to ensure the overseas recipients are carefully chosen and comply with this Policy.

Overseas recipients may not be subject to privacy obligations equivalent to those under the Privacy Act and could be compelled by foreign law to make disclosure of the information.

Access to and correction of your personal and credit-related information

You have the right to request access to your personal and credit-related information and to request its correction.

You can seek access to your information or request a correction by contacting us on the details provided at the end of this Policy.

Depending on the type of request that you make we may respond to your request immediately, otherwise we will usually respond within seven days of receiving your request.  We may need to contact other entities to properly investigate your request.

We may charge a reasonable fee to cover our costs. We may decline the access in the exceptional circumstances that are permitted under the Privacy Act - for example, if the information relates to existing or anticipated legal proceedings, if your request is vexatious, or if the information is commercially sensitive. If this is the case we will inform you and explain the reasons why.

We will take reasonable steps to ensure that the personal and credit-related information we collect, hold, use or disclose is accurate, complete, up to date, relevant and not misleading. Reasonable steps that we may take include updating your personal information from public sources such as a telephone directory or we may ask you to confirm the personal information we hold is complete, accurate and current.

We ask that you notify us of any incorrect personal information we may hold as promptly as possible and advise of changes to your contact details in accordance with our terms and conditions. Alternatively, if you believe that any of the personal or credit-related information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading and needs to be corrected or updated, please contact us using our details provided at the end of this Policy.

If appropriate, we will correct the personal or credit-related information at the time of your request.  Otherwise, we will provide an initial response to you within seven days of receiving your request.  Where reasonable, and after our investigation, we will provide you with details about whether we have corrected your personal or credit-related information within 30 days. We may need to consult with other finance providers or credit reporting bodies or entities as part of our investigation. If we refuse to correct personal or credit-related information, we will provide you with our reasons for not correcting the information.


If you are not satisfied with how we have dealt with your personal or credit-related information, or have a complaint about out compliance with the Privacy Act and the Credit Reporting Code, please contact us using the contact details provided at the end of this Policy.

The Privacy Officer will acknowledge the receipt of your complaint within seven days and aim to resolve your complaint as quickly as possible. We will provide you with a decision on your complaint within 30 calendar days.

If you are unsatisfied with our response, you may make a complaint to the AFCA scheme, which can be contacted by phone on 1800 931 678, by email at, or in writing to GPO Box 3, Melbourne VIC 3001, or the Office of the Australian Information Commissioner, which can be contacted at either or by phone on 1300 363 992.

Further information

You may request further information about the way we manage your personal or credit-related information by contacting us.

Notifiable Data Breaches

We are required to notify you and the Office of the Australian Information Commissioner where there is a data breach that will likely result in serious harm to you.

If at any time you believe your personal information which we hold has been the subject of a data breach please contact us immediately using the contact details set out in this Policy.

Changes to this Policy

This Policy is subject to change from time to time as MA Money considers necessary. This Policy was last updated in May 2023. We will publish material changes by making them available on our website.

If you would like a copy of this Policy in another form (such as a paper copy), we will take such steps as are reasonable in the circumstances to provide you with a copy in the requested form.

Contacting Us

If you need more information, want to access or update your personal information or you have a privacy concern, or if you wish to contact us regarding our handling of your personal information or any of the matters covered in this Policy, please contact the us by email, phone or mail using the following details:


Phone: 1300 762 151 (please select “Option 3”)

Mail: The Complaints Officer

MA Money Financial Services Pty Ltd

Level 27, Brookfield Place, 10 Carrington Street

Sydney NSW 2000

This Privacy Policy was updated on 1 May 2023.